Quality Assurance

Chinese herbal remedies are growing rapidly in popularity worldwide for its wonderful theories and unique efficacy. Over the years, the reputation of traditional Chinese herbal remedy suffered as some individual companies have marketed herbal supplements containing prescribed drugs in the name of pure Chinese herbal supplements. Unfortunately, the negative media surrounding such products has often leaded to all Chinese herbal remedies being misunderstood. We believe that high quality product is essential for the interest of our customers, success of our company, and the future of the entire Chinese herbal remedy industry. It is our commitment to provide pure and high quality Chinese herbal remedies at Evergreen Herb.

Evergreen Herb™ Formulation: All of our herbal products have been made from the traditional classic formulas enhanced by our qualified, locally experienced Chinese herbalists. They are specifically adapted to the local people and differences between Western and Eastern people in cultural background, food intake and heredity factors have been taken into account. With most of the ingredients selected from mild and commonly used herbs, the formulas are formed according to the long-tested traditional “Hierarchy Principle” for their efficacy and safety.

GMP manufacturing partners: All of our manufacturing partners are licensed with both internationally recognized stringent Australian and Chinese GMP (Good Manufacturing Practices). This means that premises and facilities employed in the production of our remedies are subject to frequent quality control audits and are certified to be in compliance. The Australian standards are some of the highest in the world, as the dietary and herbal supplements are subject to basically the same guidelines as pharmaceuticals. The GMP audits and inspections cover all aspects of manufacturing from the buildings, equipments, personnel and training, sanitation and hygiene, air and water systems, production and documentation, to storage and release of products. These are the guidelines with which our manufacturers comply in every process of production. Therefore we have the confidence that our manufacturing partners are some of the best Chinese herbal remedy manufacturers not only in China, but also in the world.

Raw Materials: Only high quality raw Chinese herbs are used in the manufacture of Evergreen Herb™ remedies. The raw herbs of ingredients are checked by trained Chinese herbal pharmacists. The components of raw herbs are tested using methods such as atomic absorption, HPLC (high performance liquid chromatography) and TLC (Dual-waves thin-layer chromatic scanning). Raw materials that don’t meet the standard are rejected. Evergreen Herb™ remedies use all natural herbal ingredients except for a tiny amount of tabletting aids (starch and magnesium stearate); there is no coating, flavour, preservative, artificial colouring, sugar, gluten or lactose added to our products.

Processing Procedures: Most of the raw herbs are first cleaned, cut and ground for maximum extracting efficiency. The coarse powders of the raw herbs are then mixed and decocted twice in purified water. Extraction liquid from each decoction is pooled and strained off and then concentrated to paste. According to Chinese herbology, the herbal decoctions require not only that the herbs be boiled together but often involve many reductions and the addition of herbs at different times depending on the properties of individual herbs. For example, rose bud and peppermint contain volatile oils which need to be first captured and added back into the formula prior to tabletting. The rose bud and peppermint after extraction of oils are then combined with the water decoction to release their other potentials. The traditional recipes for decoction have been codified as Formulas Manufacturing Guidelines in the Chinese Pharmacopoeia, which our manufacturers follow in the production of Evergreen Herb™ remedies.

Low Temperature Processing: We take great care in the handling of our formulas during processing. The extracted liquid from the twice decoction process is mixed together and then concentrated by slowly reducing the amount of water in the liquid. The extractors are stainless steel equipments that allow us to control the temperature precisely. During the entire process the temperature never exceeds 100 degrees centigrade to preserve all essential active ingredients in each formula.

Quality Control: The documentation management, production procedures and quality control systems throughout the entire operation ensure that products are consistently produced to the highest standards. Testing and checking is conducted throughout the manufacturing process, from raw materials through to the finished products. Strict sampling methods have been used and the methods of testing for raw herbs, semi-products and completed products are according to Chinese Pharmacopoeia and specialty standard from “Medicinal Standards of Health Department, China”.

All of Evergreen Herb™ remedies undergo dual-testing procedures. Certificates of analysis for every batch are issued with qualified products. Any batch that does not meet the quality standards is discarded. Following extensive in-house testing, heavy metal and microbial content testing is conducted again at an independent third party authority, such as Entry-Exit Inspection & Quarantine Bureau of China, to confirm results and to ensure that our safety standards are met. Such quality assurance systems are designed to give our customers truly natural remedies at a quality they can rely on.