Shopping Policy
Customer Accounts
Any Evergreen Herb account is to be used only by the person registered for that particular account. All information provided on registration must be true and accurate. The account holder is responsible for ensuring that their account details remain confidential and unauthorised access to their account is restricted. The account holder accepts responsibility for all activities which occur under their account. Evergreen Herb Marketing Ltd. reserves the rights to refuse service, terminate accounts, or cancel orders at any time for any reason. Evergreen Herb Marketing Ltd. will not be held responsible for fraudulent information.
Security
Evergreen Herb Marketing Ltd. has taken measures designed to make shopping on this web site safe. The shopping areas of our site use Secure Sockets Layer (SSL) technology to encrypt all the information that you enter into your computer to send to us, such as credit card details. This means that the information that is sent between your computer and our servers is first encrypted before it is sent to us in the same way that Internet banking is secured, making it virtually impossible for your information to be stolen or intercepted while being transferred to the Evergreen Herb web site.
Refunds & Returns
Due to the nature of herbal products, we do not accept refunds or returns on any opened products. Therefore please be quite sure that what you are ordering is what you really want.
Evergreen Herb Marketing Ltd. will accept returns within 30 days of receipt subject to the following terms and conditions: (a) Email [email protected] to make a request for return, you will be sent a return claim form to fill; (b) the return products are not opened and in original condition; (c) customer is responsible for shipping costs and handling charges (30% of actual cost of product). Once we receive a qualified return, the balance of your actual cost of products minus shipping and handling charges will be refunded.
If we do not have a particular product in stock when you place your order we will contact you within two working days. At that stage you have the right to either accept the delay or cancel your order.
For parcels within New Zealand, if you do not receive your order within five working days please contact us immediately, or if your order arrives in a damaged state please refuse to sign for receipt and follow the claims program of the courier company.
For international parcels, if you do not receive your order within ten working days please contact us immediately, or if your order arrives in a damaged state please ask the deliver to write confirming the damage, then you follow the claims program within two working days to fill the claims form with attached photo of the damage that has occurred to any of the products. Failure to do so may result in us being unable to lodge a claim with the international courier provider.
We do not accept returns on wholesale and B2B orders. Products purchased with store credits are non returnable. For more information, please e-mail us at [email protected].
Shipping rates & options
All products are priced in New Zealand dollars, including G.S.T. for New Zealand residents. Postage and handling costs are NOT included in your cart but are added at Checkout.
For New Zealand and international orders, please find the shipping cost and delivery time to various destinations at online shop check out.
Shipments will go out 1 to 2 working days after receiving payment.
Payment options
Payment options provided by Evergreen Herb are Visa, MasterCard, internet banking (NZ residents only), Wechat or Alipay.
If using bank deposit, our bank account name is: Evergreen Herb Marketing Ltd., account number: 01-0281-0671993-00, ANZ bank. Please quote your order number or name as reference.
Our limitations
Each country may have different policies regarding to herbal supplements, it is your responsibility to check laws in your country before ordering if you suspect that your country restricts any herbal products. We take no responsibility to any loss of your order if it is confiscated by the legal authorities of your country. You are also responsible for any taxes or customs duties that might arise when the shipment enters your country.
Please check your delivery address carefully. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address. Once your order has been shipped you are not able to cancel your order.
Rates may change
All prices quoted, shipping rates and this shipping policy are subject to change at any time without prior notice.
Last Updated 04 November 2018
